Shipping and Returns Policy
Shipping Locations: We currently only ship within the United States. If you are outside of the U.S., you can purchase our products through our official store on Amazon.
Shipping Rates and Delivery Times:
Free Standard Shipping: We offer free standard shipping on all orders over $50. For orders under $50, standard shipping rates will apply.
Delivery Times: Orders are processed within 1-2 business days and typically arrive within 5-7 business days after processing. Delivery times may vary depending on the shipping carrier and your location.
Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information. Please check your spam or junk folders if you do not see this email in your inbox.
Shipping Issues: If you experience any issues with your delivery or if your package does not arrive within the expected timeframe, please contact our support team via our contact page at matsupplements.com/contact.
Returns Eligibility: If you are not completely satisfied with your purchase, we are here to help. Please contact us within 30 days of receiving your order to initiate a return.
Return Process:
To start a return, contact our support team via our contact page at matsupplements.com/contact.
Include your order number, a description of the issue, and any relevant photos if applicable.
Our team will review your request and provide instructions for returning the product if it is eligible for a return.
Refunds: Refunds will be issued to the original payment method once we have received and inspected the returned product. Please allow 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.
Damaged or Incorrect Products: If you receive a damaged or incorrect product, please contact us immediately at matsupplements.com/contact so we can resolve the issue promptly.
Subscription Cancellations: If you have a subscription and wish to cancel it, please contact us at least 5 business days before your next order is set to ship. This will ensure that you are not charged for the next shipment.
Subscription Notifications: We send out reminder notifications a few days before your subscription is set to renew and ship. Please check your spam or junk folders if you do not see these emails in your inbox.
Refunds for Subscriptions: Once a subscription order has been processed and shipped, we are unable to cancel it or provide a refund. Please ensure you cancel in time to avoid charges for unwanted shipments.